Booking Terms & Conditions

IMPORTANT NOTICE

These Terms set out the basis on which Tanah Mympi accepts and provides Reservations, accommodation, curated packages, transfers and related Guest services. By making, confirming or paying for a Reservation, the Booking Party agrees to be bound by these Terms in their own capacity and on behalf of each Guest included in the Reservation.

1. Parties

These Terms form the agreement between Tanah Mympi, as provider of accommodation and related Guest services, and the Booking Party, who contracts on their own behalf and, where applicable, as agent for each Guest included in the Reservation.

2. Definitions and Interpretation

(a) In these Terms:

“Activities” has the meaning given in clause 14(a).

“Booking Party” means the person making the Reservation.

“Check-in Date” means the first date of the Guest’s confirmed stay at the Resort, as specified in the booking confirmation issued by Tanah Mympi.

“Check-out Date” means the final date of the Guest’s confirmed stay, on which the Guest departs the Resort, as specified in the booking confirmation issued by Tanah Mympi.

“Guest” means the Booking Party and each person included in the Reservation.

“Reservation” means a booking confirmed by Tanah Mympi and includes accommodation, curated packages, transfers and any related services.

“Resort” means the Tanah Mympi resort and its facilities at Telo, Indonesia.

“Tanah Mympi” means trading as Tanah Mympi and, where the context requires, its related bodies corporate, operators, employees, contractors and authorised representatives.

“Terms” means these Terms and Conditions of Booking.

(b) Headings are for convenience only and do not affect interpretation.

3. Bookings and Payment

3.1 Payment Methods

Payments must be made by an approved electronic payment method, including credit card and, where available, bank transfer. Cash payments are not accepted.

3.2 Deposit, Payment Schedule and Confirmation

(a) A deposit equal to 15% of the total Reservation value is payable at the time of booking to secure the Reservation.

(b) The outstanding balance is due no later than 90 days before the Check-in Date. Where a Reservation is made within 90 days of the Check-in Date, full payment is required at the time of booking.

(c) A Reservation is not binding on Tanah Mympi until the deposit has been received in cleared funds, and remains subject to payment of the outstanding balance by the applicable due date.

3.3 Third-Party Bookings

(a) Where a Reservation is made through a travel agent, online travel agency or other third-party intermediary, additional terms and conditions may apply.

(b) Tanah Mympi accepts no responsibility for the acts, omissions, defaults or insolvency of any third-party intermediary.

(c) If a third-party intermediary fails to remit full payment when due, Tanah Mympi may contact the Guest directly and, where authorised, charge the outstanding amount to the credit card held on file in order to maintain the Reservation.

3.4 Failure to Pay

If any deposit, instalment or balance payment is not received by the applicable due date confirmed in writing by Tanah Mympi, Tanah Mympi may, without prejudice to any other right or remedy available to it, cancel the Reservation, retain any amounts previously paid and release the reserved dates or services, subject always to any rights or remedies that cannot be excluded under applicable law.

4. Pricing and Packages

4.1 Rates and Inclusions

(a) Rates, packages and included services may vary according to occupancy, length of stay, travel season and any special offer available at the time of booking.

(b) Tanah Mympi may amend pricing, package inclusions and availability at any time before a Reservation is confirmed.

(c) Once a Reservation is confirmed, the contracted rate will remain unchanged except where the Guest requests an amendment, a manifest error requires correction, or an adjustment is otherwise permitted by law.

4.2 Exclusions

(a) Unless expressly stated otherwise in writing, package pricing excludes international and domestic airfares, accommodation outside the confirmed stay period, travel insurance, visa costs, passport fees, personal expenses, excess baggage charges and any third-party services not expressly described as included in the Reservation.

(b) Any service, product, activity or item not expressly listed as included in the Reservation is at the Guest’s expense and may be charged separately at the prevailing rate.

5. Name Changes and Substitutions

(a) Subject to availability and Tanah Mympi’s prior written approval, a Guest named in a Reservation may be substituted with another person no later than 14 days before the Check-in Date.

(b) An administration fee of AUD$ 725 per Guest applies to each approved substitution and is payable when the substitution is processed.

(c) Tanah Mympi may refuse any substitution request where the replacement Guest does not satisfy applicable booking, identification or travel requirements.

6. Cancellations, Refunds and Rebooking

6.1 Cancellations

(a) All cancellations must be made in writing to bookings@tanahmympi.com and take effect on the date received.

(b) Deposits are non-refundable in all circumstances.

(i) 91 or more days before the Check-in Date: loss of deposit only;

(ii) 31 to 90 days before the Check-in Date: 50% of the total Reservation value; and

(iii) 30 days or fewer before the Check-in Date, or no-show: 100% of the total Reservation value.

(d) As an alternative to cancellation, a Guest may be substituted in accordance with clause 5.

6.2 Rebooking Requests

(a) Requests to amend travel dates or rebook a Reservation may be considered at Tanah Mympi’s discretion and are subject to availability and prevailing rates, and may incur additional charges.

(b) All amendment and rebooking requests must be submitted in writing to bookings@tanahmympi.com and are not approved until confirmed by Tanah Mympi in writing.

7. Force Majeure

To the maximum extent permitted by law, Tanah Mympi is not liable for any delay, failure, interruption, loss, damage, cost or expense arising from or in connection with an event beyond its reasonable control, including any natural disaster, severe weather event, fire, flood, pandemic, epidemic, government restriction, change in law, closure of an airport or port, transportation disruption, labour dispute, civil unrest, act of terrorism or other force majeure event.

8. Travel Disruption and Trip Interruption

(a) To the maximum extent permitted by law, Tanah Mympi is not liable for any loss, cost, inconvenience or disruption arising from travel interruption or transport-related events, including:

(i) missed, cancelled, rescheduled or delayed flights, ferries or other transport services; and

(ii) lost, delayed or damaged luggage, sporting equipment or personal belongings, including surfboards, except to the extent caused by the negligence of Tanah Mympi or its staff.

(b) If a Guest’s arrival, return or onward travel is delayed for any reason, the Guest is responsible for all resulting additional costs, including accommodation, transfers, meals and incidentals, unless Tanah Mympi expressly agrees otherwise in writing.

(c) Any additional costs incurred by Tanah Mympi on the Guest’s behalf as a result of missed connections, delayed departures, altered travel plans or extended stays may be charged to the Guest’s credit card on file, unless alternative payment arrangements are agreed in writing in advance.

9. Insurance Requirements

(a) All Guests must hold valid travel insurance that includes cover for emergency medical treatment and medical evacuation before registration and travel to the Resort. Guests are solely responsible for ensuring that their policy is suitable for travel to a remote island location and provides adequate cover for emergency medical treatment, evacuation and associated transport costs. Tanah Mympi may request evidence of this cover at registration.

(b) Tanah Mympi strongly recommends that Guests’ travel insurance also includes cover for cancellation, curtailment, travel disruption and loss of or damage to baggage and sporting equipment, including surfboards.

(c) Tanah Mympi accepts no responsibility for any loss, cost or expense that would have been covered by appropriate travel insurance.

10. Travel Documentation and Entry Requirements

(a) Guests are solely responsible for ensuring that they hold all travel documents, visas, permits and health or customs declarations required for travel.

(b) A valid passport must be produced at check-in. For travel to Indonesia, passports must be valid for at least six months from the date of departure from Indonesia.

(c) Where requested, Guests must provide passport details and any other documentation reasonably required for registration, transport or compliance purposes.

11. Transfers and Arrival

(a) All pricing includes return air transfers between Padang and Telo. Tanah Mympi may substitute alternative transport arrangements where reasonably required due to unforeseen circumstances, and no refund, credit or price adjustment will apply in that event.

(b) Guests must arrive in Padang no later than 6:00 AM WIB on their Check-in Date. Guests are strongly encouraged to arrive in Padang the night before their Check-in Date.

(c) Guests must provide accurate arrival and departure details within the timeframes advised by Tanah Mympi, and must comply with all pre-arrival instructions provided by Tanah Mympi. Coordination details will be provided to Guests before arrival. Orientation, including safety and arrival procedures, will be provided on arrival at the Resort.

(d) All transfer arrangements are subject to scheduling, weather conditions, operational requirements and the Guest’s confirmed itinerary. Tanah Mympi is not responsible for any costs, lost nights or missed services resulting from a Guest’s late arrival, inaccurate or late information provided by the Guest, airline schedule changes, or any other transfer delay outside Tanah Mympi’s reasonable control, and no refund or credit will be given.

(e) Air transfers are subject to baggage weight and size limits, which will be advised before arrival. Excess baggage, including surfboards and other oversized items, may incur additional charges or need to be transported separately.

(f) Guests who elect to arrange their own transport between Padang and Telo do so entirely at their own risk and expense, and no refund or credit will be given for the unused transfer. Tanah Mympi accepts no responsibility or liability for any delay, cancellation, missed connection, loss, damage, injury, cost or expense arising from or in connection with any transport not arranged or expressly confirmed in writing by Tanah Mympi.

12. Guest Registration and Information

(a) All Guests must complete Tanah Mympi’s registration requirements no later than 45 days before the Check-in Date. Required information may include travel dates, booking reference details, passport information, emergency contact details and insurance particulars.

(b) A parent or legal guardian must complete the registration requirements for any Guest under 18 years of age.

(d) If a Guest fails to complete the registration requirements by the required date, Tanah Mympi will notify the Booking Party in writing and may allow a further period for completion.

(e) If registration remains incomplete after that further period, Tanah Mympi may, at its discretion:

(i) decline to arrange transfers or other services for that Guest until registration is complete;

(ii) refuse check-in or travel to the Resort where the missing information is required for safety, insurance, transport or legal compliance purposes; or

(iii) treat the Reservation for that Guest as cancelled by the Guest, in which case the cancellation charges in clause 6.1 will apply.

(f) Tanah Mympi is not responsible for any cost, loss or missed service arising from late or incomplete registration, and no refund or credit will be given.

13. Guest Responsibilities and Conduct

(a) Guests must comply with all Resort policies, safety requirements, applicable laws and all reasonable directions of Tanah Mympi staff.

(b) Tanah Mympi may refuse service, remove a Guest from the Resort or cancel any remaining services where a Guest engages in unlawful, unsafe, abusive or materially disruptive conduct, or otherwise creates a material risk to persons, property, operations or the experience of other Guests.

(c) Tanah Mympi has a zero-tolerance policy on illegal drugs. Possession or use of illegal drugs in Indonesia carries severe legal penalties. Any Guest found in possession of, or using, illegal substances will be required to leave the Resort immediately and may be reported to the relevant authorities where required by law.

(d) Where a Guest is removed from the Resort or services are cancelled under this clause, no refund, credit or compensation will be provided, and the Guest is responsible for all costs of departure, including transport and accommodation.

(e) Guests are liable for any loss of, or damage to, Resort property caused by them or any member of their party, and Tanah Mympi may charge the cost of repair or replacement to the credit card on file.

14. Surfing, Water Activities and Assumption of Risk

(a) Guests acknowledge that surfing, boat transfers, snorkelling, swimming and other water-based and recreational activities (“Activities”) involve inherent risks, including risks arising from waves, reefs, currents, marine life, weather and sea conditions, equipment and the actions of other participants. These risks may result in serious injury, illness or death.

(b) Participation in any Activity is entirely voluntary and at the Guest’s own risk. Guests are solely responsible for assessing whether an Activity is suitable for their ability, experience, fitness and health.

(c) Guests warrant that they are in good health, medically fit to participate in the Activities they undertake, and competent swimmers. Guests must disclose at registration any medical condition that may affect their safety or the safety of others.

(d) Guests must observe surf etiquette and comply with all safety briefings, guide instructions and water-based operational directions issued by Tanah Mympi staff or guides. Tanah Mympi may restrict or refuse a Guest’s participation in any Activity where it reasonably considers that the Guest’s ability, health or conduct, or the prevailing conditions, present an unacceptable risk.

(e) Guests must not participate in any Activity while under the influence of alcohol or any other substance that may impair their judgement or ability.

(f) Guests acknowledge that the Resort is in a remote island location, that on-site medical facilities and first-aid capability are limited, and that access to hospital-level care may require evacuation by air or sea. Evacuation may be delayed or prevented by weather, sea conditions, transport availability or other factors beyond Tanah Mympi’s control. All costs of medical treatment and evacuation are the Guest’s responsibility.

(g) Guests under 18 years of age may participate in Activities only with the consent of, and under the supervision of, a parent or legal guardian, who accepts responsibility for the minor’s participation.

(h) Tanah Mympi may require Guests to sign a separate activity waiver or acknowledgement before participating in any Activity.

(i) To the maximum extent permitted by law, Tanah Mympi is not liable for any injury, illness, death, loss or damage arising from a Guest’s participation in any Activity, except to the extent caused by the negligence of Tanah Mympi or its staff.

15. Guest Experience and Property Guidelines

(a) Smoking and vaping are permitted only in designated outdoor areas. A cleaning fee may be charged where this requirement is not observed.

(b) Each villa is equipped with an in-room safe. Guests remain solely responsible for their personal belongings, and Tanah Mympi accepts no liability for any loss of, or damage to, Guests’ personal property.

(c) Daily housekeeping and standard Guest services will be provided unless otherwise advised by Tanah Mympi or requested by the Guest.

(d) Laundry services are provided in accordance with the Guest’s Reservation. Additional services may incur extra charges.

(e) Power is supplied at the Resort but, due to its remote location, may be subject to interruption or limitations. Tanah Mympi is not responsible for any loss or inconvenience arising from power interruptions.

(f) Tanah Mympi operates sustainability practices across the Resort, and Guests are asked to support these during their stay. Guests are encouraged to use reef-friendly sun protection and to act responsibly to protect the local marine environment.

16. Limitation of Liability

(a) To the fullest extent permitted by applicable law, Tanah Mympi excludes all liability for any indirect, consequential, incidental, exemplary or special loss, damage, cost or expense, including any loss of enjoyment, opportunity or benefit, and any loss arising from third-party services, travel delays or events beyond Tanah Mympi’s reasonable control.

(b) Where liability cannot be excluded, Tanah Mympi’s liability is limited to the maximum extent permitted by law.

17. Privacy and Guest Information

(a) Tanah Mympi may collect, use and disclose personal information reasonably required to administer Reservations, Guest registration, transport, operational coordination, safety, legal compliance and Guest services.

(b) Personal information may be disclosed to third parties where reasonably necessary for these purposes, including transport and transfer providers, insurers, medical and emergency service providers, payment processors, and government, immigration or law enforcement authorities where required or authorised by law.

(c) Personal information may be stored or processed in Indonesia, Australia or other countries where Tanah Mympi or its service providers operate.

(d) The Booking Party warrants that they have obtained the consent of each Guest included in the Reservation to the collection, use and disclosure of their personal information in accordance with this clause.

(e) Tanah Mympi will handle personal information in accordance with applicable privacy laws and its privacy policy.

18. General Provisions

(a) Tanah Mympi may amend these Terms at any time before a Reservation is confirmed. No variation to a confirmed Reservation or to these Terms is binding unless made in writing by an authorised representative of Tanah Mympi.

(b) If any provision of these Terms is found to be invalid, illegal or unenforceable, that provision will be read down to the extent necessary, and the remaining provisions will continue in full force and effect.

(c) These Terms constitute the entire agreement between the parties in relation to the Reservation, except to the extent otherwise required by law.

(d) These Terms are governed by the laws of Australia and Indonesia, and the parties submit to the non-exclusive jurisdiction of the courts of that place

Booking Terms & Conditions

IMPORTANT NOTICE

Tanah Mympi

Island of Dreams — Telo Islands, West Sumatra.